1. Archived Login Problems

No new Imail accounts are being created in preparation for its retirement. UITS will provide at least six months' notice before Imail is discontinued. If you are having trouble logging into your Indiana University or account via the web, first check that you are entering the appropriate credentials (i.e., username and ) for the interface you're using:. Imail:. Go to the Imail. In the 'someone@example.com' field, enter your Imail address (e.g., username@imail.iu.edu, replacing username with your ).

In the 'Password' field, enter your Imail vendor password (i.e., not your ). If you forgot or don't know your Imail vendor password, see Resetting your Imail vendor password does not affect your IU passphrase. Umail: Use your to log into interfaces hosted by IU; use vendor-specific credentials to log into interfaces hosted by Google:. URL: Use your IU username and passphrase to log in via the IU Central Authentication Service. This lets you access your IU Umail mailbox without re-entering your IU username and passphrase.

URL: Log in with your IU username and passphrase. URL: In the 'Username' field, enter your full IU Umail email address (e.g., username@umail.iu.edu, replacing username with your IU username).

In the 'Password' field, enter your Umail vendor password (i.e., not your IU passphrase). If you forgot or don't know your Umail vendor password, see Resetting your Umail vendor password does not affect your IU passphrase.

Other access methods You can also try one of the following alternative methods to access your account:. Make a. Set your email to.

If you're still having trouble, consider the following:. You may need to or switch to a different browser (see 'Browser support' in ). If you have graduated from IU, most likely you will need to access your Umail account from the. When logging into your Imail account for the first time, use Iu plus your ten-digit number (e.g., Iu##########) for your 'default Imail password'. The default password is case sensitive. You will be required to change the default password to a new one. In Umail, if you select Set basic HTML as default view, the next time you try to log in from the, you'll be redirected instead to the page, and you won't be able to log in with your IU passphrase.

If this happens, use your Umail vendor password to log into the page, and then change the default view back to standard. If you're still having trouble, check the following, in order:.

Archived Login Problems

Make sure you have entered your login credentials correctly and that your Caps Lock key is not on. You must have cookies enabled for Imail or Umail to work properly. For Imail, you also need to have Java enabled. Check your browser's help for instructions.

If you are using Umail, you may need to using your IU username and Umail password. For instructions, see. Check whether your account was created successfully; see Look for an account on Imail or Umail. If you don't see one, click create more accounts, and follow the instructions for creating a Umail account.

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Students may no longer create Imail accounts. Umail accounts are available only to students; faculty and staff must create IU Exchange accounts. If you have a personal set up on your computer, you may need to change some settings to allow access to Imail or Umail. Consult the documentation for your firewall software.

If you are connecting through an outside Internet service provider (ISP), check with your ISP to see if a firewall or any blocking measures could be preventing you from accessing Imail or Umail. Spyware on your computer may be blocking access to Imail or Umail. Follow the instructions for your to run a scan and remove any harmful programs.